Products:
Returns Policies
The GMAX Storage Solutions is happy to accept returns of purchased items within 30 days of the date of shipment with the exception of opened software products. Products that arrived defective or have become defective within 30 days of shipment may be exchanged for a replacement product. All replacements must be an identical product and version.
The GMAX Storage Solutions does not issue credit for costs incurred in shipping a returned item.
The GMAX Storage Solutions must receive the returned item within 10 days after an RMA number has been issued. An assigned RMA number is valid for 10 days only and will expire on the 11th day after the date of issuance, at which time any returned products will be refused.
The GMAX Storage Solutions will not provide refunds for opened, non-defective software. Defective software may be returned within 30 days of shipment for replacement only. The replacement product will be the same title and version as the original product ordered.
Items should be returned in as-new condition, in original packaging with the packing slip, all warranty cards, UPC tags, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer.
Refusal Policy
Shipped items that are either refused by the customer, or cannot be delivered by the carrier, will be returned to the GMAX Storage Solutions and credited for the product cost and tax, less shipping and handling. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment after the first failed delivery attempt.
Returns Instructions
To return a product, please follow these simple steps:
1. Request a Return
A Return Merchandise Authorization (RMA) number may be obtained by emailing to support@gmaxstorage.com.
Generally an RMA number will be issued to you immediately. However, should your request require attention from a customer service representative, you will receive a reply within 24 hours.
2. Write your RMA number on your return
Write your RMA number (RMA_______) clearly on the outside of the package to be returned. All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that all previous shipping labels or other markings have been removed or covered completely.
3. Ship the product back to us
You must send the product back to us using UPS, FedEx or DHL. The GMAX Storage Solutions will not be responsible for items lost in transit to our returns processing center or any return that does not have a signed Proof of Delivery. Please note that standard USPS Priority Mail does not provide the required proof of delivery. We strongly urge you to use UPS, FedEx or DHL. It is your responsibility to retain a copy of the return’s tracking number in the event that the item is lost in transit.
Send your GMAX Storage Solutions return to this address:
GMAX Storage Solutions Returns Dept.
Attn: RMA # RMA_____
181 South Wineville, Unit Q
Ontario, CA 91761
4. E-mail your tracking number to support@gmaxstorage.com
Please e-mail the shipping carrier's Package Tracking Number to our Returns Department at support@gmaxstorage.com.
Please include your RMA number: RMA_______in the e-mail.
5. Refund and replacement information
Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only.
Replacements will ship within 48 hours of receiving your return, excluding weekends and holidays. Once your order ships, you will be notified via e-mail with the tracking information on your replacement shipment.
